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Frequently Asked Questions (FAQ)

General​

What is the Veraquo Platform?​

The Veraquo Platform is a suite of AI-based tools designed to combat threats arising from the malicious use of AI. It offers features for detecting AI-generated content and tracking digital content.

What types of files can I upload?​

The platform supports:

  • Audio: MP3, WAV, OGG, FLAC
  • Images: JPG, PNG, GIF, BMP

Is there a file size limit?​

Yes, there is a limit that depends on your account type. Check with your administrator to find out the specific limits for your organization.

Is the platform secure?​

Yes. Veraquo uses:

  • HTTPS encryption for all communications
  • Secure cloud storage via TLS
  • Comprehensive audit list
  • Automatic backups

Account and Access​

How do I sign up?​

It depends on your organization’s settings:

  • If self-registration is enabled: Click “Sign Up” and fill out the form
  • If you can sign in with Google: Sign in with Google to register or access the platform using your Google account
  • If not: Contact your administrator to receive an invitation

Can I use the same account on multiple devices?​

Yes, you can log in from multiple devices simultaneously, depending on the administrator’s settings.

How do I change my password?​

  1. Go to your profile (click on your avatar)
  2. Select “Settings”
  3. “Security” section → “Change password”
  4. Enter your current password and your new password
  5. Save changes

File Management​

How long are my files stored?​

Files are stored indefinitely as long as your account is active, unless:

  • You delete them manually
  • There is an automatic retention policy configured by your organization
  • Your account is deleted

Can I recover a deleted file?​

No, deletion is permanent. Be sure to back up important files before deleting them.

tip

Download a copy of important files before deleting them from the platform.

How do I download my files?​

You have several options:

  • Single file: “Download” button in the detail view
  • Multiple files: Select several and use “Download selected”

AI Detection​

How accurate is the detection?​

Accuracy varies depending on:

  • Content type (audio, image)
  • File quality
  • AI model that generated the content
  • Configured sensitivity

In general, accuracy ranges from 85-95% for content clearly generated by AI or humans. Ambiguous cases may have lower certainty.

How long does the analysis take?​

(quick vs. deep)

  • Current system load

Approximate times:

  • Audio (5 min): 1–3 minutes
  • Image (5 MB): 30 seconds – 1 minute

Can I trust the results 100%?​

The results are highly reliable but not infallible. Use them as:

  • A guide for further analysis
  • An initial screening tool
  • Supporting evidence (not the sole basis)

For critical decisions, combine them with other forms of verification.

Does it detect all types of AI?​

The platform is continuously updated with new models, but:

  • Very new models may not be detected initially
  • Hybrid content (AI + human) is more difficult to evaluate
  • Detection improves with each system update

Traceability​

Traceability analysis verifies whether the analyzed file was previously generated or downloaded by a user, and can be used as potential legal evidence.

However, it is not a legal document in and of itself. Consult with attorneys for further details regarding its use in legal proceedings.

Does traceability guarantee that the content has not been tampered with?​

Traceability verifies:

  • ✅ Whether the files are original or come from social media.
  • ✅ Where the specified file comes from.

It cannot verify:

  • ❌ Tampering prior to uploading to the platform
  • ❌ Edits made outside the system
  • ❌ The accuracy of the content itself

Dashboard and reports​

How often are the statistics updated?​

  • Summary cards: Real-time
  • Charts: Every 30 seconds
  • Complex statistics: Every 5 minutes

Can administrators view my files?​

It depends on the settings:

  • Administrators can view the list of files and metadata
  • Access to content may require special permissions
  • All administrative actions are logged in the audit trail

Check the privacy policies of the organization hosting the platform.

Technical Issues​

The platform is slow. What should I do?​

Try the following:

  1. Refresh the page (F5)
  2. Clear your browser cache
  3. Close unnecessary tabs
  4. Check your internet connection
  5. Try incognito mode
  6. Use a different browser

If the issue persists, the server may be overloaded. Wait a few minutes and try again.

I can't upload files​

Check that...

  • ✅ The file format is supported
  • ✅ The file size does not exceed the limit
  • ✅ You have available storage space
  • ✅ Your connection is stable
  • ✅ Your browser is up to date

Error processing file​

Possible causes:

  • Corrupted file
  • Format not fully compatible
  • Server timeout
  • Temporary system error

Solution: Try again. If the problem persists, contact support with details of the error.

I’m not receiving emails from the platform​

Check...

  1. Your spam/junk folder
  2. That the email address in your profile is correct
  3. That your inbox isn’t full
  4. That no filters are blocking emails from the platform

If everything looks good, contact your administrator.

Privacy and Security​

Who can view my files?​

By default:

  • You: Full access
  • Administrators: Can view content uploaded by users, along with metadata
  • Other users: Do not have access

Is my data used to train AI models?​

No. Veraquo does not use your files to train AI models. Files are only processed for the services you request.

Can I delete my account?​

Contact your administrator to delete your account. Please note:

  • This action is irreversible
  • All your files will be deleted or transferred

Does the platform comply with GDPR/privacy regulations?​

Veraquo is designed in accordance with privacy and data protection principles. Check with your organization regarding the specific compliance status of your instance.

Support and Help​

How do I contact support?​

Options:

  • Email: Address provided by your organization
  • Administrator: For internal matters

Is training available?​

Check with your organization regarding:

  • Training sessions
  • Tutorial videos
  • Webinars
  • Additional technical documentation

I have a suggestion—where can I share it?​

To suggest changes to the platform, ask one of the administrators to escalate it.

We value your feedback to help improve Veraquo!

Didn’t find your answer?​

If your question isn’t here:

  1. Search through the documentation using the search bar
  2. Check the specific sections of the manual
  3. Contact support with the details of your inquiry

We’re here to help you! 🚀